Gencoa Product Quotation and Service Feedback Form

Gencoa are interested in your views and want to ensure that you receive an excellent service. So that we can meet your expectations, we hope you can spare the time to provide some feedback on our service, products and the quotation you received recently.We understand your time is precious and all respondents will be entered into a draw for one of five copies of a sputtering related book of your choice.

Quote No :

*

Your name / company name

How easy was it to request a quotation? Easy Average Difficult

Was the product quotation delivered in-time to make your decision? Yes No, too long

Did the quotation meet or exceed the requirements? Yes No

If not why?

Did you understand the quotation and the various products / options offered? Yes No

If not why?

Have you referred to the website for additional information (www.gencoa.com)? Yes No

Is the quotation still active? Yes No

Would you like a visit by Gencoa staff to help your decision making? Yes No

If you choose Gencoa as your supplier what was the reason(s)? Price Delivery period Suitability of the product for your application Performance of the product Geographical location Other, please give your reasons:

If you did NOT choose Gencoa as your supplier on this occasion what was the reason(s)? Price Delivery period Suitability of the product for your application Performance of the product Geographical location Other, please give your reasons:

If price was the issue - what was the approximate percentage difference in price? <10% 10% ot 20% 30% or more

What is your overall perception of Gencoa and its products.

Will you consider requesting a quotation from Gencoa in the future? Yes No

If not, please give your reasons.

Many thanks for your time and feedback, winners will receive your choice of book within 30 days, good luck.